2 Who is responsible for your information?
According to the conditions of the Act on Protection of Personal information, FrieslandCampina has registered its administration of personal information with the Council for Protection of Personal information ("CBP") in The Hague. This registration concerns the type of information administered by FrieslandCampina, the purpose for which it is gathered and the persons and/or organisation to whom it is made available. Check out the public register of the CBP.
3 For what purpose does FrieslandCampina use your information?
3.1 To guarantee the functions of the Website and the App
The purpose of the Website and the App is to share pedagogic, educational and informative information and experiences regarding the upbringing of children. We regard experience to be the best form of education, and wish to facilitate the sharing of such experience on a large scale with many mothers.
When you visit our Website or use our App, our Website managers administer a certain volume of technical information which is linked to your use of the Website or the App in order that we can provide the functions offered on the Website and the App. They use this technical information to manage the Website and the App, by solving technical malfunctions for example or improving the accessibility of certain sections of the Website or App. This allows us to ensure that you can find information on the Website quickly and simply. If you have given permission, we use Google Analytics cookies for that purpose on the website or App Google Analytics in the App [read more about Google Analytics].
We administer information such as the IP address and MAC address of your computer, tablet or smartphone, information on the operating system of your computer, tablet or smartphone, the Internet browser with which you surf, those parts of the Website or App you visit and the duration of a visit/session. We also remember your Facebook account.
We only use Google Analytics cookies on our website and Google App Analytics in the App if you have given us permission to do so. [Read more about cookies and Google Analytics here]
The information gathered and administered via the Website is stored for six months. At the end of these six months, your data will be destroyed.
Likewise, the information gathered and administered via the App is stored for six months following use of the App.
[Click here for the Google Analytics storage periods]
3.2 How to share your Friso Moments
Via the App, you can share photos and videos with others via "Share your own Moments".
If you opt to share photos and videos, we automatically create a tag with which the photo or video is posted to the Friso Mexico Facebook timeline. That tag can give information on the action to which the photo or video applies (e.g. "user generated moments, audiometrics app", etc.).
If you opt to share photos and videos, they are simultaneously posted to your own timeline on your Facebook account. You need to log in to your own Facebook account for this purpose. The processing of this information is subject to the Facebook conditions. They can be found here.
We also use the photos and videos which you share on our Friso Mexico Facebook to show the "top posts" on the Friso Mexico Facebook page (the developers at the top of our Facebook page) and the shared moments on the Momentos Friso Mexico Fan page [on the Website and] in the App.
Another possibility is that your photos and videos are used for internal purposes at FrieslandCampina, such as internal presentations. Your information will never be used in public.
Finally, videos which you share on Facebook via the Website or the App, can be posted on our Friso Mexico channel on YouTube.
We use only that information which you yourself make available, such as your photos, videos and comments. Another possibility is that we receive personal information about you from Facebook, such as your (user) name, your profile photo, where you live, your e-mail address and your gender.
We store your information, photos and videos for up to one year after use of the Website and/or the App.
3.3 Geo-location information
When you use the App on your smartphone or tablet – and only when you give explicit permission for that purpose – FrieslandCampina will use your location information. FrieslandCampina uses this information to gain insight into the users and thereby to improve the performance of the App.
If you do not wish FrieslandCampina to (continue to) use your location information, you can refuse this upon installation of the App.
We use all location information received from your smartphone/tablet (and browser).
We store your information up to 6 months after use of the App.
3.4 To answer your questions and to be able to handle your complaints
When you ask a question or make a complaint or when you contact FrieslandCampina customer service by telephone, e-mail, social media or post, we may request your contact information in order to process your question or complaint. We only use this personal information for this purpose and your personal information will never be accessible to the person at FrieslandCampina who is responsible for processing your question or complaint.
We register your question or complaint in our customer service database. We may also request your contact information such as your name, address, town of residence, telephone number and/or e-mail address and all other personal information which may be necessary to answer your question.
How long do we store your information for this purpose?
Your information will be stored for two years. At the end of these two years, your information will be destroyed.
3.5 Statistical analysis
FrieslandCampina conducts research into market trends by means of statistical analyses. The information gained from these analyses is used to evaluate our current products and to adapt our range and marketing to new developments. The analyses are conducted by FrieslandCampina, BaaS and Crossclicks B.V. The research results will only be reported on an aggregated basis. This means that the results can never be attributed to individual customers.
What information do we use for that purpose?
We use the information from your Website and App browsing behaviour and your IP information (the operating system of your computer, the Internet browser with which you surf, previous/next sites visited, pages visited and the duration of a visit/session). This information will only be reported on an aggregated basis.
How long do we store your information for this purpose?
We store your information for one year after the last time you use the Website and App. After that, we destroy your information.
4 What cookies does FrieslandCampina use?
FrieslandCampinawill only use Google Analytics cookies if you have given explicit permission beforehand. Cookies are small text files which are automatically stored by the Internet browser on your computer. Cookies can be used to collect information linked to the use of a Website, such as the web pages visited and the duration of a user session.
If you do not give permission for the storage of cookies, they will be blocked.
5 Social Media Plug-ins
Sharing the Website via social media
Our social media pages
6 Which third parties have access to your information?
FrieslandCampina relies on third parties for execution of its services and other corporate activities. Insofar as these third parties administer your information, they do so on the instruction of FrieslandCampina, and FrieslandCampina has taken the necessary technical and organisational measures to ensure that your information is used only for the purposes described above. Personal information will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if FrieslandCampina is obliged to do so by law. Your personal information may then also be passed on to recipients in countries outside the European Economic Community. In such cases, FrieslandCampina will take suitable measures which can reasonably be expected to be necessary to protect your information where possible.
7 How do we protect your information?
FrieslandCampina exercises the utmost care with your personal information. We have taken various technical and organisational measures to protect your personal information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection, including protected servers, firewalls and encryption, as well as the physical protection of areas where information is stored.
8 Requests for insight, correction and removal
You are entitled to insight into the information collected by FrieslandCampina on you, and to have this information corrected or removed. This may be done by making a request in writing, enclosing a copy of a valid means of identification.
Should you have any questions or complaints, or you would like to react to this Privacy and Cookies policy, please contact us on weekdays on 0031 33 713 33 33.